Frequently Asked Questions
Everything you need to know about our minimalist leather goods and services.
What materials are used in AESTHER EKME products?
We use high-quality, responsibly sourced calf skins and smooth leathers. Each piece is designed to maintain its architectural shape while developing a unique patina over time.
How long does international shipping take?
Standard international shipping typically takes 3 to 7 business days via our premium couriers. Processing times may vary during seasonal launches.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the product is in its original condition with all protective packaging and tags intact.
How should I care for my leather bag?
To preserve the shape and finish, avoid overexposure to direct light and moisture. Store your bag in the provided dust bag and clean with a soft, dry cloth.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout. Please refer to our Shipping page for a specific list of DDP (Delivery Duty Paid) countries.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly to ensure fast delivery. Please contact our customer service team immediately if you need to make any adjustments.